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1. OPTIMIZEPRESS BLOG EXAMPLES HOW TO
2. OPTIMIZEPRESS BLOG EXAMPLES MANUALS
3. OPTIMIZEPRESS BLOG EXAMPLES MANUAL

And, it will spare your support team plenty of time that can be spent dealing with critical issues.OptimizePress 3 Review (2022): The Best WordPress Landing Page Builder?Ĭonsidering using OptimizePress on your WordPress site? In this hands-on OptimizePress 3 review, I’ll help you decide whether this tool is right for you.

OPTIMIZEPRESS BLOG EXAMPLES MANUALS

And, as we learned in this article, there are numerous ways to approach it.Ĭlear, well-instructed, and organized user manuals will set your customers on their way to use your product to its fullest potential. The primary goal for user manuals and documentation is to reduce the amount of time it takes for a customer to understand your product.

You never know how customers wish to use your product until you see it for yourself. Likewise, keep an eye out for mentions on social media and Q&A sites. Monitoring the questions that customers ask you directly will also help to shape your documentation. What is their technical prowess? Why are they using your product? Understanding the persona behind your ideal customer will help you adapt to the style of communication that you use in your documentation pages.

Make sure you write your documentation pages with the intent of them being found through search engines, as well. As a result, customers will flock to search engines to find answers to unique questions and/or interactions. Customers should feel like they can find an answer in a matter of seconds because otherwise you risk making the product seem more complex than it actually is. Visual learning is far more accessible than in long paragraphs.

OPTIMIZEPRESS BLOG EXAMPLES MANUAL

The examples we have looked at throughout this article should be plenty to help you get started with fresh ideas.Īnd to close it out, let’s look at some ways in which you can further enhance your user manual and/or documentation pages. Chances are, customers will be looking for unique interactions with your product, and having that information published will help boost your customer retention. Needless to say, this allows you to rank your own documentation pages in search engines. Without the need to rely on third-party manuals.

OPTIMIZEPRESS BLOG EXAMPLES HOW TO

Since the product itself is relatively complex with a steep learning curve, writing blog-style documentation pages helps customers to get a much tighter grasp on how to use the product. And if you don’t use WordPress, there are plenty of knowledge base system platforms you can use outside of it. In fact, creating a knowledge base yourself is relatively easy.Īs a WordPress user, you can use specific documentation themes to create a WordPress knowledge base in a few minutes. As such, ensuring that customers get the most out of your product through online documentation is one way to prevent them from getting confused or dissatisfied with your service.Īnd if you go back to look at the products you’re using on a daily basis, you’ll find that 99% of them have a user manual already in place. More often than not, customers will remember bad experiences more than good ones. Questions that might take 15 minutes to resolve can be solved by pointing customers in the right direction in your user manual. Having a consistent reference point can remove an enormous amount of strain from your support team. An easy to access documentation can guide your customers through the most basic to the most complex features in real-time. The last place a customer wants to be is on the phone with your support team after having failed to understand your product. Let’s take a look at why user documentation is important, but also why it’s beneficial to your business in the long-term. These stats alone reaffirm the importance of user manuals and documentation. For users to truly understand how your product works, they’re always going to need a reference point.Īnd when it comes to digital products or services – user documentations, sometimes known as knowledge bases, are one of the best ways to explain all aspects of your product.Įconsultancy found that more than 50% of customers prefer using a digital knowledge base, and more than 70% of customers prefer to use online documentation as opposed to calling in for support. User documentation is arguably one of the most important parts of your product development.